Delivery Policy

Our terms and conditions appear when placing an order, please ensure you read before completing the purchase. After placing an order, you will receive an email acknowledging that your order has been received.

All deliveries are made by a courier and require a signature. They will usually be delivered between 8am and 5pm Monday to Friday only. Please assist us by ensuring that someone will be available to sign for the goods. Please let us know if you need deliveries outside these times.

Please note we cannot guarantee a delivery time and we will not be held responsible for any losses incurred due to late delivery.

Free next day delivery on all access panels if ordered before 3pm (12pm on Fridays) – Mainland UK only, excluding these postcodes; 

  • PA27 – PA20
  • CA27-18
  • HS9-HS1
  • IV56-IV7
  • LA24-LA15
  • KA28-KA27
  • AB56-AB37
  • PA28-PA88
  • PH17-PH50
  • TR21-TR25
  • ZE
  • KY
  • AB
  • BT
  • KW
  • KA
  • TR
  • IM
  • HS
  • DD

If in doubt about delivery please contact us. 


Returns Policy:

Please check your goods on receipt to ensure that they have arrived in good condition. Claims for damaged goods are not covered by our carrier’s insurance if the delivery is unchecked. Any breakages or deficiencies should be notified to us within 24 hours of delivery. Please contact us by phone on 0808 506 7608 or email [email protected] to arrange for items to be collected for inspection. The postage will be refunded upon confirmation that the fault is ours. You will be responsible for the item(s) until they reach us.

If you wish to return a standard stock item, simply send it back to us and you will be refunded providing it is received in perfect condition, 100% complete, unused and includes packaging. Please note that a restocking charge will apply. Bespoke items are non-refundable.

Loyalty Points & Rewards

Access Panels Direct are now rewarding their customers by offering a loyalty points and rewards system for website orders only. If you plan to order with us more than once its a no-brainer! Earn up to 10% off by converting your points into a discount code.

How it works

Create an account > order as usual > earn points > convert points into a discount code. 

You can convert points into a maximum of 10% off, which can be used alongside our existing subtotal discounts (£250+ = 5% off etc).

Please note: Cannot be used alongside temporary promotional discount codes.

For every £1 you spend, you earn 10 points.

  • To earn a 10% discount code, you must convert 10,000 points. 
  • To earn a 7.5% discount code, you must convert 7,500 points.
  • To earn a 5% discount code, you must convert 5,000 points.
  • To earn a 2.5% discount code, you must convert 2,500 points.

This is a way of rewarding our loyal website customers, giving them an option to earn discounts through repeat custom.

Where to redeem

You can view your points balance, find out how to gain extra points and convert your points into discount codes in your account dashboard, found here.

Any questions please email [email protected].